1. Slow to start

When the application runs on a new computer or the Windows has just started up, it may take up to three minutes for the application to start. If the application page does not show up in three minutes, please try to re-launch the application.

2. White Screen or frozen

This may be caused by internal errors occurred when the application is communicating with hardware.  Please close the application and restart the application.

3. Failed to print pdf after a software update

This may due to an unsupported old version upgrading to a new version. A fresh new installation is required to fix this problem. Please install the software using the instructions in this link.

4. Database upgrade error after a software update

This may due to old testing data in the local computer. Please backup the database file and delete it from its location. This will trigger a re-download of all data from the server. The following are the detailed steps:

a) Exit MRFEticket application

b) Find the database file and copy to a backup location. The database file is located in the installation folder, typically under C:\Program Files\MRFETicket\bin\config\Database. Copy all .sqlite files in this folder (do not copy the bak folder) to the bak folder.

Delete all .sqlite file except eticket.sqlite from this folder. After this deletion, this folder should only have one .sqlite file (eticket.sqlite).

c) Restart MRFEticket application. The problem should be fixed now. Contact MRF Support if the problem persists.